The Australian Counselling Association (ACA) is a National progressive professional peak association of counsellors and psychotherapists with over 11,000 individual members

Refund Policy

Thanks for shopping at the ACA Shop.

If you are not entirely satisfied with your purchase, we’re here to help.


You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must also be in the original packaging.

We will provide you with an exchange or credit voucher where goods are:

  • Faulty
  • Incorrectly size
  • Wrongly described or different from the style shown

Please note any refunds will be given in the same way as you originally paid for the goods.

If you have any additional queries, please do not hesitate to call us on 1300 784 333.