Event Details - Tough Conversations for Frontline Staff | Adelaide
|Title:||Tough Conversations for Frontline Staff | Adelaide|
|Type of Activity:||Workshops & Seminars|
|Objective of Activity:||
Tough Conversations for Frontline Staff is a one-day course for frontline of a school, council or service organisation to manage difficult, emotional encounters with members of the public.
This workshop provides the practical elements and skills for effectively dealing with offensive behaviour as it arises and what to say to defuse strong emotions.
Attendees will see video examples of both poorly conducted conversations and, by contrast, more effective conversations.
Please note that this is not a train-the-trainer course and it is not designed for the subsequent on-training of other workers back at your workplace. Participants will sign a training agreement to this effect on the day of training.
|Course / Activity Outline:||
The course teaches a method to:
9.00am Course commencement
11.00am Morning Tea
3.00pm Afternoon Coffee Break
4.30pm Course Conclusion
|Course / Workshop content:||
|Presenter / Provider:||Michael Hawton, MAPS | Parentshop|
Michael Hawton is a psychologist, trained teacher and author. He has worked as an expert witness in The Family Court of Australia and The NSW Children’s Court. He is a highly experienced mediator and has developed several nationally recognised parenting, practitioner and teacher PD courses. These programs have been taught to over 110,000 professionals, parents and teachers since 2006.
Our dynamic and engaging presenters have been sourced from a variety of professions and bring with them years of practical experience within their chosen field.
|Cost ($):||See below|
Courses start from $330 for early bird registrations.
Morning tea and lunch are provided, typically starting at 8.30am finishing at 4.30pm.
|Contact Name:||Parentshop Pty Ltd|